Refund & Cancellation Policy

Banking Legal Ops is an online software subscription. This policy explains how cancellation and refunds work. It forms part of our Terms of Service.

Try before you pay

The Free plan lets you use the drafting suite, two Learn Drafting guides and every free tool before buying. Please try it to confirm the Service suits you.

Cancelling a subscription

• Cancel any time from Billing & plan in your account, or by emailing info@bankinglegalops.com from your registered address.
• Cancellation stops future renewals. Your plan stays active until the end of the period already paid for, then moves to the Free plan. Your documents are kept.
• To avoid the next charge, cancel at least 24 hours before the renewal date.

When we give a full refund

• You were charged twice for the same period, or charged after cancelling.
• You paid but the plan did not activate and we could not fix it within 48 hours.
• A first-time purchase of a monthly plan, if you ask within 7 days of payment and have used less than a quarter of that month's AI draft allowance.
• A major part of the paid Service was unavailable for more than 72 hours in a row.
• A notice pack, if you ask within 7 days of payment and none of its credits has been used.
• A job post we decline to publish, if you ask within 7 days of our decision (or you can correct it and resubmit free of charge).

When refunds are not given

• Part-used billing periods after cancellation, except as listed above.
• Renewals you did not cancel in time, once the renewed period has been used.
• Quarterly and yearly plans after 7 days from payment.
• Notice packs once any of their credits has been used, or after 7 days from payment.
• Job posts once they have gone live, including posts you close early.
• Accounts closed for breaching the Terms of Service.

How refunds are paid

Email info@bankinglegalops.com with your registered email and the payment ID from your receipt. We reply within 2 working days. Approved refunds are paid to the original payment method through Razorpay and normally reach you within 5 to 7 working days, depending on your bank.

Delivery of the Service

Nothing physical is shipped. Your plan is activated online immediately after successful payment, and the receipt is emailed to you. If the plan has not activated within 2 hours, contact us and we will activate it or refund you in full.

Contact

Questions about a payment: info@bankinglegalops.com. See the Contact page for all ways to reach us.